Privacy Policy
Protection of Personal Information
OS4 Techno, IT Services Inc. recognizes the importance of protecting personal information and is concerned about how it handles such information.
Therefore, it is committed to collecting, using, disclosing, and retaining only the personal information necessary for the conduct of its activities and required in the course of its business.
OS4 Techno, IT Services Inc. has adopted a policy on the protection of personal information, applies it in the course of its business, and has designated, in accordance with the Private Sector Privacy Act (the "Act"), an individual responsible for the protection of personal information and privacy within its company. The identity and contact information of this person are mentioned at the end of this section.
When and how is personal information collected?
In the normal course of its activities and in the course of its business and service delivery, OS4 Techno, IT Services Inc. collects certain personal information necessary for these purposes or for any other compatible purpose if the criteria of the Act and other applicable laws and regulations on the protection of personal information are met (collectively referred to as the "Law"). Personal information may also be collected by OS4 Techno, IT Services Inc. in the context of employment, customer knowledge, recovery, consultation, service delivery, and business relationships.
The personal information collected by OS4 Techno, IT Services Inc. may relate to the identity, contact information, health, social or family situation, employment, recruitment, financial information, training, or education of the individuals concerned, depending on the nature of the relationship between them and OS4 Techno, IT Services Inc.. Identity documents containing personal information may also be collected by OS4 Techno, IT Services Inc.. The necessity criterion guides the collection of personal information by OS4 Techno, IT Services Inc..
OS4 Techno, IT Services Inc. ensures that individuals affected by this personal information collected consent to and are informed of this collection before it takes place. OS4 Techno, IT Services Inc. also demonstrates transparency and takes steps to ensure that individuals affected by the personal information collected understand the purposes of this collection.
Unless an exception provided for in the Act, consents are free, clear, specific, manifest, informed, and presented distinctively if given in writing. If sensitive information is collected by OS4 Techno, IT Services Inc., the individuals concerned give express consent in advance.
It is possible that OS4 Techno, IT Services Inc. collects personal information using technology that includes functions for identifying, locating, or profiling an individual. In such a case, consent in accordance with the Law will be requested from the person concerned. Information about the use of the Company's website and other technical information or interaction with the website visitor may be collected. A privacy policy is available to provide clear and simple information on this matter as well as regarding any collection of personal information via technological means.
In cases where the personal information collected by OS4 Techno, IT Services Inc. is communicated to it by a third party, i.e., a person other than the one concerned by this information, the person who communicates or grants access to this personal information to OS4 Techno, IT Services Inc. must ensure that they have obtained the consent of the person concerned and have informed them of this communication, beforehand and in accordance with the requirements of the Act.
For what purposes are personal information used?
The personal information collected by OS4 Techno, IT Services Inc. is used in the provision of its services and, in some cases, to meet legal obligations arising in particular from the Law. The personal information collected by OS4 Techno, IT Services Inc. may also be required to enable it to meet its contractual obligations to its clientele and other third parties.
In what cases can personal information be disclosed by OS4 Techno, IT Services Inc.?
It may happen that OS4 Techno, IT Services Inc. discloses personal information it holds to third parties, including companies acting as subcontractors for it or as service providers. These third parties may, in some cases, be located outside the province of Quebec, so that the personal information that OS4 Techno, IT Services Inc. collects and holds may be located in a place with a legal regime different from that of Quebec.
The contracts that OS4 Techno, IT Services Inc. concludes with third parties require them to preserve the confidentiality of personal information and provide, in particular, for their obligation to respect the legal framework applicable to OS4 Techno, IT Services Inc. regarding the protection of personal information and privacy.
Subject to an exception provided for in the Act, consent will be requested from individuals affected by the personal information if OS4 Techno, IT Services Inc. were to disclose to third parties personal information that is not related to its current operations and activities or that is not compatible with the purposes for which it was collected.
It is also possible that OS4 Techno, IT Services Inc. communicates certain personal information it holds in the context of a commercial transaction or in other cases provided for by the Law. If the circumstances of the communication mean that OS4 Techno, IT Services Inc. does not have to request the consent of the persons concerned by the personal information, it will comply with the requirements
Also, OS4 Techno, Services TI Inc. may be required to communicate certain personal information it holds to government authorities or law enforcement agencies.
What security measures does OS4 Techno, Services TI Inc. take with regard to the personal information it holds?
OS4 Techno, Services TI Inc. implements policies and practices governing corporate governance and the protection of personal information.
Personal information held by OS4 Techno, Services TI Inc. is kept in secure locations, according to generally accepted practices, and access to this information is limited to employees who need to have access to it in the context of their duties .
Employees of OS4 Techno, Services TI Inc. are made aware of the importance of protecting personal information and the measures to be taken to ensure that the confidentiality of this information is respected. As part of their duties, employees follow procedures that protect the confidentiality of personal information and promote best practices in this area.
OS4 Techno, Services TI Inc. ensures the protection of personal information from the moment it is collected and implements security measures aimed at protecting it against use that does not comply with current legislation, to avoid accidental losses, modifications, disclosures or unauthorized access, misuse or any illegal form of use. However, OS4 Techno, Services TI Inc. cannot guarantee that the personal information it collects is certainly protected against any attack.
Where is the personal information collected by OS4 Techno, Services TI Inc. kept?
The personal information of OS4 Techno, Services TI Inc. may be held or transferred outside the province of Quebec, including in countries other than Canada and whose rules regarding the protection of personal information differ from those of Quebec and Canada . When information is located outside Quebec or Canada, it is subject to the laws of the country where it is located and its collection, communication, use and destruction may be carried out differently from provincial or federal requirements.
How long is personal information retained?
Unless authorized or required by applicable laws, OS4 Techno, Services TI Inc. only retains personal information for as long as necessary to achieve the purposes for which it was collected, including for the purposes of meeting ethical, legal, tax and accounting requirements. or in matters of notice to appropriate government authorities. When the retention period expires, personal information is destroyed, deleted or anonymized. Anonymized information no longer irreversibly allows the identification of the person concerned.
In the event of a confidentiality incident involving personal information, OS4 Techno, Services TI Inc. follows the provisions of the Act in force and takes reasonable measures to mitigate the risks of harm being caused to the persons concerned by the personal information concerned. by the incident.
Privacy Complaint
The person who believes that their own personal information or that of another person has been the subject of:
• access not authorized by law;
• use not authorized by law;
• a communication not authorized by law;
• a loss or any other violation of the protections provided for in the Act
is invited to submit its complaint in writing to the Personal Information Protection Officer identified below.
The complaint must include the relevant details, namely the personal information concerned, the context, the potential or actual harm suffered or that could be suffered, as well as the relevant dates. The details of the reported incident should be described as accurately as possible so that a response can be carried out quickly.
Any employee who receives a complaint knows that they must transmit it, upon receipt, to the Personal Information Protection Officer.
Upon receipt of a complaint, OS4 Techno, Services TI Inc. respects its internal complaints handling procedure, in order to handle the complaint fairly.
Person responsible for the protection of personal information
For any questions or comments regarding the way in which OS4 Techno, Services TI Inc. processes personal information during their life cycle within the Company or if you wish to assert your rights provided for in the Act regarding the protection of personal information, you can communicate to the person responsible for the protection of personal information at OS4 Techno, Services TI Inc.:
Name: Kim Perron
Company: OS4 Techno, Services TI Inc.
Address: 600-1100, boulevard Crémazie Est, Montreal (Quebec) H2P 2X2
Email: conformite@os4techno.com
The provisions of the Law to modernize legislative provisions respecting the protection of personal information in the private sector, also known as Law 25
In compliance with Law 25, governed by the Government of Quebec, adopted on September 21st, 2021, OS4 Techno, Services IT Inc. appoints Kim Perron, Executive Manager, as the « Chief Privacy Officer » within OS4 Techno, Services IT Inc.
Chief Privacy Officer
Kim Perron
Executive Manager
Kim Perron
Executive Manager
